Billing Information
St. John’s Health Billing Process
We have designed our billing process to be both simple and straightforward. For patients who have health insurance, we have outlined three easy steps to help you pay your bill.
- Step 1: Know Your Benefits – Please contact your insurance company prior to any procedures to obtain necessary preauthorization or certification in order to comply with your insurance benefit plan.
- Step 2: Provide Insurance – During registration, please provide all current and active insurance information. St. John’s will bill your primary insurance company for all hospital or clinic charges and will monitor your insurance claim status. You will receive an Explanation of Benefits (EOB) from your insurance company on how your claim was processed.
- Step 3: Remaining Balances – After your insurance company has paid its portion of your bill, you will receive a bill from St. John’s for any remaining balance.
For Uninsured Patients
Hospital patients who do not have insurance will be considered self-paying and will be sent an invoice directly. Prior to receiving services, we recommend self-pay patients contact the Patient Assistance Team at 307.739.4848.
Additional Resources
Visit the following pages for more information on billing:
Live chat now available during regular business hours. Chat now
Depending on what services or specialists you require during your care, you may receive separate bills from different departments. Contact the Patient Assistance Team at 307.739.7550 or 888.733.3636 or billingquestions@stjohns.health for questions about bills from our clinics.
Other Professional Services
Diagnostic Imaging:
Jackson Hole Medical Imaging
Billing:
800.841.4236
JH Fire/EMS:
402.572.4019 or
877.367.9111
Pathology:
Teton Pathology/AccuServe
800.645.6554