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Frequently Asked Questions

St. John's Child & Adolescent Psychiatry FAQ

What services do we provide and who do we serve?

A psychiatrist is a medical doctor. A psychiatrist can make medical diagnoses, prescribe medications, monitor labs, and help with coordination of care. As a medical doctor, consideration will also be made for medical diagnoses which can affect mental health. We do not do psychological testing or provide therapy or counseling, although we can refer you to a community provider for such services. We serve patients ages 2-18 and take patients who are still in high school or younger. If you are older than that, please see an adult provider.

Where are you located?

Our lobby is in Suite 201 in the Professional Office Building on the St. John’s Health campus. Our physical address is 555 East Broadway, Jackson, WY 83001. The easiest way to find us is through entrance E on the west side of the building. Come up the stairs and we are the first door on your left, labelled “Internal Medicine.” Be aware that parking can be difficult and please leave extra time.

What are my rights as a patient?

The St John’s Health Patient Rights and Responsibilities are posted in the clinic lobby, and a copy is available for you to take home upon request.

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Appointments

How do I make an appointment?

Call 307-739-4818. We see patients in the office Monday through Wednesday, but we also have days when we are offsite seeing patients at local facilities. You can expect a call back within a few business days, but new patient appointments often book out at least a month, and there may be a waiting list.

We also expect prior records either faxed ahead to 307-739-4866 or emailed to stjohnspsychiatry@stjohns.health. We need these records by Monday the week before your appointment so that we can have time to review them. Please obtain the following:

  • If under care for a medical conditions:
    • Records from the last year, as well as records from the initial diagnosis
    • All lab results and imaging
  • If being referred by a medical provider:
    • Referral letter
    • Visit records related to why you are being referred
  • Any psychological testing that has been done
  • If currently in therapy or counseling:
    • A summary letter from your provider
  • If receiving service at school:
    • 504 or IEP
    • Any testing the school has performed

If you need treatment more urgently please contact a primary care provider, urgent care, or emergency room.

What do I need to bring to my first appointment?

You will need your ID (of legal guardian or if patient is 18 their own) and insurance card if you have one. If possible please go online and print and fill out our Intake Questionnaire.

Do I need to accompany my child to all appointments?

Patients under 18 years old are required to be accompanied by a legal guardian to all appointments and cannot see the doctor without one. If the patient is 18 years old, they may choose whether or not you are involved in their care, however family involvement, especially at the first appointment, is strongly advised.

What can I expect at an appointment?

Expect your first visit to take just under two hours. The visit will start with your check in at the front desk. You will have to fill out the Intake Questionnaire if not done ahead of time. We will take vital signs and ask some general health questions, and we may have you or your child fill out some screening questionnaires. The doctor will meet you, and then see you and your child each separately before getting everyone together to make a plan.

What is your policy about rescheduling?

If you need to reschedule your first appointment, we expect you to call at least two business days ahead of time. A cancellation or reschedule within two business days is considered a no-show.

What do I do if I am running late for my first appointment?

Please call us at 307-739-4818. If you are going to be more than 15 minutes late, you may be asked to reschedule.

What if I miss my first appointment?

If you do not reschedule at least two business days in advance, we may reschedule you one more time. If you cancel within that time frame or do not show up twice, we will not schedule you for any further appointments.

What does an appointment cost? Do you take and are you in-network for my insurance?

St John’s Health can bill any insurance with a US billing address, however you will need to check with your insurance company to find out what your particular plan covers, and whether we are in-network.

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