Frequently Asked Questions

What services do we provide and who do we serve?

At the clinic we have one psychiatrist - a medical doctor who specializes in mental healthcare. A psychiatrist can make diagnoses, prescribe medications, monitor labs, and help with coordination of care. Psychiatrists may assess for any underlying medical conditions that can affect mental health. Child and adolescent psychiatrists have undergone specialty training in the diagnosis and treatment of mental health concerns in the pediatric population. In addition to specializing in pediatrics, they have completed training in adult psychiatry.

Our psychiatric team provides assessments, diagnostic formulations, and treatment plans based on a biopsychosocial model and prescribes evidence-based pharmacotherapy (medication management) for mental health concerns in young people. We do not provide psychological testing, psychotherapy, or counseling, but frequently refer to community providers for these specific services.

We accept new patients for the Child and Adolescent practice ages 2-20 years. We are also accepting first responders with agencies that are participating in Teton Interagency Peer Support. If you are older than 18 years of age and are not associated with TIPS, please see an adult provider.

We create and foster community by providing an intentionally welcoming and safe environment where all feel valued and cared for, and where all are given opportunity to form meaningful connections with one another. We foster a climate of purposeful inclusion of all. We cherish the diversity of gender, age, race, ethnicity, size, national origin, range of abilities, sexual orientation, gender identity, financial means, education, and political perspective.

How do we provide this service?

The Child and Adolescent Psychiatry clinic is a telehealth clinic, which means you can do your appointment from the comfort of your own home, work, or school as appropriate.

What if I want to come into the clinic?

There will be times we will ask you to come into the office or into an associated clinic in a surrounding area to get vital signs for the appointment. As long as masks are required by hospital policy, in-office appointments will occur with the doctor and patient/family in separate rooms over video. For the doctor to make an appropriate assessment and diagnosis, it is imperative he sees people’s faces. Therefore, virtual is our only option at the moment. If you want to come into the clinic to use our electronic devices to meet with the doctor, we can provide that option for you.

How do I make an appointment?

Call 307-739-4818 and dial extension 1 for the front desk. If you get our answering service, you can expect a call back within a business day. New patient appointments typically book out at least a month.

Appointments are available Monday through Friday. A Zoom link will be sent one business day in advance. The Zoom link will be sent from stjohnspsychiatry@stjohns.health, so please check your spam if you have not found it in your inbox. Please accept the invitation.

For your first appointment, prior records should be either faxed ahead to 307-739-4866 or emailed to stjohnspsychiatry@stjohns.health at least a week before your appointment so the provider has time to review them. Please send the following:

• If receiving care for a medical condition:
  • Records from the last year, as well as records pertaining to the initial diagnosis
  • Relevant lab and imaging results
• If being referred by a medical provider:
  • Referral letter
  • Medical records pertaining to the reason for referral
• Any psychological testing that has been done
• If currently in therapy or counseling:
  • A summary letter from your provider
• If receiving services at school:
  • Copy of 504 or IEP
  • Any testing the school has performed

If you need more urgent treatment, please contact a primary care provider, urgent care, or emergency room.

What should send the clinic before my first appointment?

Please send a copy of a government issued ID (of legal guardian or if patient is 18 years old, they will need their own) and insurance card. Please send to stjohnspsychiatry@stjohns.health, along with any relevant records.

Must a legal guardian accompany a minor to all appointments?

Yes – patients under 18 years old are required to be accompanied by a legal guardian to all appointments and cannot see the doctor without one. Patients at least 18 years of age may choose whether or not to have family accompany them, however family involvement, especially at the first appointment, is strongly advised.

Where are you located?

The physical address is 555 East Broadway, Jackson, WY 83001. The clinic is in Suite 218.

What can I expect at the first appointment?

Expect your first visit to take up to 90 minutes. Generally, the doctor will interview the parent(s) and child separately. The appointment concludes with everyone meeting together to discuss the conclusions and make a care plan.

What is your policy about cancelling and rescheduling appointments?

If you need to cancel or reschedule your appointment, we expect you to call at least two business days before the scheduled appointment. A cancellation or reschedule within two business days is considered a no-show.

What do I do if I am running late for my first appointment?

Call 307-739-4818, extension 1. If more than 15 minutes late, you may be asked to reschedule.

What if I miss my first appointment?

If you do not cancel or reschedule at least two business days in advance, we may schedule you one more time. If it happens a second time, we will not schedule you for any further appointments.

Do you take and are you in-network for my insurance?

St. John’s Health can bill most insurances. Please check with your insurance company to find out what your plan covers, and whether we are in-network for you. St. John’s Health can also provide financial assistance. Please contact the financial assistance team at 307-739-4848.

What should I do in case of a crisis outside of business hours or on the weekends?

Child and Adolescent Psychiatry operating hours are Monday – Friday; 8:00am – 4:30pm. If you or someone you love are in crisis, for immediate assistance or if there is a safety concern, call 911 or proceed to the nearest emergency room. Jackson Hole Community Counseling Center has a free 24/7 crisis line staffed by a mental health professional at 307-733-2046. The national crisis line can be reached by dialing 988. If you are a patient of this practice, please notify our office that a crisis has occurred and make a follow up appointment during business hours.

Are you or someone you love currently thinking about or planning to harm yourself?

Please call 911 or go to the nearest Emergency Room. To speak to a mental health professional, please dial 988 for the national crisis line or 307-733-2046 for the Jackson Hole Community Counseling Center crisis line.

Back to top