Install and use a telehealth app
St. John’s Health uses telehealth technology to provide video-based
one-on-one appointments for patients. Telehealth is helpful for patients
that are unable to travel to a doctor’s office and provides greater
access to specialists for patients in rural communities.
Preparing for your appointment
St. John’s Health uses the
Zoom application to facilitate telehealth appointments. Zoom is a secure, free, and HIPAA
compliant platform. Patients can connect to Zoom using a smartphone, tablet
or laptop computer that has a microphone, speaker, and camera. A high-speed
internet connection is also required.
To load your appointment on Zoom, locate the confirmation email from St.
John’s Health. A link in the email will connect you to your video
appointment. Even if you have an existing zoom account, your provider
must host the meeting to ensure HIPAA compliance. Please check your email
and also your spam folder, just to confirm you received the email from
St. John’s, and call us if you did not receive a link, before your
We ask that patients load their appointment on Zoom 15 minutes prior to
the scheduled start.
How to Install
We understand you might have concerns about installing and using the Zoom
application for your telehealth visit. Follow the steps below for the
type of computer you’re using: desktop computer or mobile smartphones
Desktop Instructions: 4 easy steps
- Click on the link in your St. John’s Health appointment confirmation
email. A new internet browser window will automatically open
- Click on “Download and Run Zoom.” Then Click “Open/install”
- You are now in the virtual waiting room for your appointment. When your
St. John’s Health provider joins the appointment, you will be prompted
to join “Audio Conferencing by Computer.” Please click that option.
- Finally, to add video, please click the start video button on the bottom
of your screen
Smartphone and Tablet Instructions:
Apple App Store or
Google Play app store (android users) and download the Zoom application. You may need
your Apple ID and Password to download the App from the Appstore.
- Once the Zoom App is installed, open the appointment confirmation e-mail
from St. John’s Health and click the link to join the Zoom meeting.
It will automatically open in the app.
- Enter your full name then click “continue”
Zoom will ask your permission for several things:
Access the microphone: choose “Allow”
To hear others please join audio: choose
“Call using Internet Audio”
Access the camera: choose “Allow”
You’re now in the virtual waiting room. You might see a waiting room
screen before a St. John’s provider can join tha call. If your picture
does not show up in the upper right corner, you need to click the start
Click to download these instructions in a PDF with step-by-step pictures. This guide is also
available in spanish.
You’re now able to have a telehealth visit at St. John’s Health!
If you’re having difficulties installing zoom and connecting, please call the
clinic front desk that confirmed your appointment.