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Patient Portals

St. John’s Health Patient Portal

Our patient portal contains medical records for patients who visited St. John’s Health in Jackson Hole, Wyoming or one of our physician practices since October 22, 2018.

Access your Patient Portal

With the patient portal, you can:

  • Access a video visit with a healthcare provider
  • View lab results and radiology reports
  • Request, book, and keep track of appointments with our physician clinics
  • Request prescription refills
  • View your personal health record
  • Receive health reminders
  • Send and receive messages from physician clinic staff

Your portal is also available as an app!

You can access your online portal on your mobile device, keeping you connected to your health information wherever you go! Download the HealtheLife app and stay informed, stay educated, and take a more active role in your health. The mobile app also provides easy and secure access for your video visits.

Download the app for your iPhone or android smartphone today.

Healthelife Apple App StoreHealthelife Google Play Android

Your Past Portals

You can access your medical information from visits to St. John’s Health prior to October 22, 2018 through the legacy portal links below or request your medical records.

Portal FAQ

Why is some information missing from the portal?

Diagnostic images, such X-rays, MRIs, and CT scans, are not available on the portal, although the interpretive reports are. For help accessing these types of records or any other records you can’t find on your portal, contact Health Information Management.

When will my lab results be available?

St. John's Health posts your test results in your portal within hours of being finalized. This means you may be seeing your results before your provider has reviewed them.

Please note: If you are not comfortable seeing this information before you have discussed your results with your provider, please wait to view them. Be cautious of who you share your portal user name and password with, as they will also be able to see these results as soon as they are posted.

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What are the benefits of the new portal?

The new portal provides access to your single electronic medical record for all services received at St. John’s Health and St. John’s Physician Practices (after October 22, 2018). Now all of your information from the hospital and St. John’s Physician Practices are available in one place.

How do I sign up for the new portal?

During the registration process, you will be asked to provide your email address and select a security question and answer. Then we will email you an invitation with a secure link to complete the enrollment.

What are St. John's Physician Practices?

St. John's Physician Practices is a medical group comprised of the following clinics and their providers:

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What if I didn’t receive my email invitation during registration at my last appointment?

Please check your spam or junk folder in your email account. If you still can't find it, please call your St. John's provider office directly and request a second invite, or call 307-739-7501 for general questions and assistance.

Can I enroll my spouse, child or other family member?

Parents/legal guardians of children under 18 years of age can enroll for access to their child’s account during the registration process. In compliance with privacy regulations, access will automatically be revoked when the child turns 18.

To access another adult’s health information, they must first complete an Authorization to Release Medical Information, available by emailing

Are accounts available for minors under the age of 18?

We do not offer accounts to minors under the age of 18 unless they are emancipated. An emancipated minor can enroll after providing a state-issued ID along with valid documents stating their status (marriage certificate, military ID, court documents).

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Is there a mobile version of my HealtheLife portal available?

Yes, Cerner Corp provides an app called HealtheLife that connects to your St. John's patient portal. To download, search "HealtheLife" in your smartphone App Store.

How do I get technical help accessing my portal or with the mobile app?

You can call the support line at (877) 621-8014, 24 hours, seven days a week.

What’s happening to my health records in my current RelayHealth or eCW/Healow portals?

The existing portals will continue to hold your health information from St. John’s Health for visits prior to October 22, 2018. You will continue to have access to those records after October 22, 2018 by using the RelayHealth (Change Healthcare/Syntellis) or eCW links or apps. However, your health information from visits on October 22, 2018 or later will be held in the new patient portal. For questions about the legacy portals, please call 307-739-7501.

I didn’t sign up for the portal right away. Is it too late?

It’s never too late to sign up. Simply provide your email address when you register for your next visit and the link will be emailed to you.

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