Your Health Information Online
St. John’s Health Patient Portal
Our NEW Patient Portal contains medical records for patients who visited
St. John’s Health or one of our physician practices since October 22, 2018.
Access your Patient Portal
create new account
- With the new patient portal, you can:
- View both hospital and physician practice medical records and information
- request prescription renewals and appointments
- securely message your St. John’s provider
- view your test results
- view and print visit summaries and instructions
- send your medical record to specialists or share with family
Your portal is also available as an app!
You can access your online portal on your mobile device, keeping you connected
to your health information wherever you go! Download the HealtheLife app
and stay informed, stay educated, and take a more active role in your health.
Download the app for your iPhone or android smartphone today.
Your Past Portals
You can access your medical information from visits to St. John’s
Health prior to October 22, 2018 through the legacy portal links below or
request your medical records.
Why is some information missing from the portal?
Diagnostic images, such X-rays, MRIs, and CT scans, are not available on
the portal, although the interpretive reports are. In addition, sensitive
results, such as those that relate to behavioral health, sexually transmitted
disease, genetic testing, and pregnancy, are not included on the portal.
For help accessing these types of records or any other records you can’t
find on your portal, contact
Health Information Management
When will my lab results be available?
Next to the name of the test, you will see an estimated time of when your
results will be available, but generally your results will post 18 hours
after they have been processed and finalized. Your doctor will receive
the results first, so call your doctor if you are concerned about a result.
What can I do on the new portal?
- View lab results and radiology reports
- Request, book, and keep track of appointments with our physician clinics
- Request prescription refills
- View your personal health record
- Receive health reminders
- Send and receive messages from physician clinic staff
What are the benefits of the new portal?
The new portal provides access to your single electronic medical record
for all services received at St. John’s Health and St. John’s
Physician Practices (after October 22, 2018). Now all of your information
from the hospital and St. John’s Physician Practices are available
in one place.
How do I sign up for the new portal?
During the registration process, you will be asked to provide your email
address and select a security question and answer. Then we will email
you an invitation with a secure link to complete the enrollment. If you
decline to enroll at the time of your visit you still can register through
self-enrollment using your unique Medical Reference Number (MRN) provided during your
What are St. John's Physician Practices?
St. John's Physician Practices is a medical group comprised of the following
clinics and their providers:
What if I didn’t receive my email invitation during registration
at my last appointment?
Please check your spam or junk folder in your email account. If you still
can’t find it, please call the Cerner Support line at 877.621.8014
(available 24/7) to request a new invitation. For general questions, call
307.739.7501 or email email@example.com.
Can I enroll my spouse, child or other family member?
Parents/legal guardians of children under 18 years of age can enroll for
access to their child’s account during the registration process.
In compliance with privacy regulations, access will automatically be revoked
when the child turns 18.
To access another adult’s health information, they must first complete
an Authorization to Release Medical Information, available by emailing
Are accounts available for minors under the age of 18?
We do not offer accounts to minors under the age of 18 unless they are
emancipated. An emancipated minor can enroll after providing a state-issued
ID along with valid documents stating their status (marriage certificate,
military ID, court documents).
Is there a mobile version of my HealtheLife portal available?
Yes, Cerner Corp provides an app called HealtheLife that connects to your
St. John's patient portal. To download, search "HealtheLife" in your smartphone
How do I get technical help accessing my portal or with the mobile app?
You can call the support line at (877) 621-8014, 24 hours, seven days a week.
What’s happening to my health records in my current RelayHealth or
The existing portals will continue to hold your health information from
St. John’s Health for visits prior to October 22, 2018. You will
continue to have access to those records after October 22, 2018 by using
the RelayHealth (Change Healthcare) or eCW links or apps. However, your
health information from visits on October 22, 2018 or later will be held
in the new patient portal. For questions about the legacy portals, please
I didn’t sign up for the portal right away. Is it too late?
It’s never too late to sign up. Simply provide your email address
when you register for your next visit and the link will be emailed to you.