Visitor Policy
What to know before visiting a patient
St. John’s Health is has implemented changes to our visitor policy
to help reduce disease transmission and keep patients and staff safe.
We adjust our visitor restrictions in accordance with public health risks.
Visitors are a wonderful way to help patients feel happier and more at
ease, and we encourage friends and loved ones to visit during appropriate hours.
The visitor guidelines require the following on Campus and Clinics:
- Suggested visiting hours are 11:00 a.m. to 7:00 p.m.
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Masking is optional for all visitors and patients unless:
- Positive for COVID-19 in prior 10 days (21 if immunocompromised)
- Symptomatic for COVID-19 (fever, chills, cough, short of breath, fatigue,
muscle aches, headache, loss of taste or smell, sore throat, congestion,
runny nose, nausea, vomiting, diarrhea)
- Known exposure to COVID-19 positive person within the prior 10 days
- Please refrain from visiting if you have respiratory or flu-like symptoms
- Some visits may be restricted due to the patient’s condition, or
upon the request of the patient
- If you want to bring a balloon to the hospital, please make sure it is
made of mylar and not latex. Latex is not allowed in the facility due
to staff and patient allergies.
- In most cases visitors are permitted for non-COVID-19 patients
- No visitors are permitted with illness or symptoms of COVID-19
-
No visitors are to visit patients that are in COVID-19 isolation
- iPad and window visits are available for COVID-19 patients
- Compassionate care visits are also allowed for COVID-19 patients with physician
and manager approval
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Main entrance will be open from 5 am – 7 pm, Monday – Friday. The main entrance will be locked outside these hours, weekends, and holidays.
All hospital business must enter through the emergency room if the main
entrance is locked. Employees may use one of the three main employee entrances
to access the building.
Urgent Care and Emergency Department:
- One healthy adult can accompany patient and is permitted to stay at the
discretion of the ED/UC staff and physicians
- For pediatric patients both healthy guardians can accompany patient for
Emergency Department visit
- Surgical/procedure or KN95 masks must be worn by all visitors for the duration
of the visit, including in exam room
- If patient is COVID-19 positive no visitors will be admitted. *Exception
is pediatric patients who can have one healthy guardian accompany them.
- Please no visitors under 12 years of age
- Please refrain from visiting if you have respiratory or flu-like symptoms
Sage Living:
- Visitor restrictions are determined by the outbreak status of each neighborhood.
Please check in at the front desk for current restrictions on each neighborhood.
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Per CMS, visitors need to maintain the core principles of COVID-19. Read
about these
core principles.
Choices Café:
- Open for take away orders only
- Eating is not permitted in the hospital lobby
Exceptions and additional rules may apply, and the temporary visitor restrictions
are subject to change.
Public Health Info at St. John's Health
Learn more about
COVID-19, influenza, vaccines, and community resources