Open Accessibility Menu

Jackson Hole COVID-19 Info

Information on COVID-19 in Teton County, Wyoming

In most cases, Coronavirus (COVID-19), like the seasonal flu, is not life threatening and does not require medical treatment beyond fever control and oral fluids. For the health and safety of our community, if you are feeling ill with flu symptoms, please stay home and separate yourself from others. However, given the high rate of contagiousness of COVID-19, St. John’s Health has implemented new measures to control spread of the illness to health care workers and people most likely to experience severe illness.

  • Call 307-739-4898, and listen to the options if you:
    • Have any symptoms, not matter how mild: fever, cough, shortness of breath, sore throat, muscle aches, loss of sense of smell or taste, or flu symptoms
    • Have questions about COVID-19 testing
    • If you have questions about receiving a COVID vaccine or believe you may have been exposed to COVID-19.
    • Have been in close contact with someone who is COVID-positive and need to contact the Teton County Health Department.
  • To help contain the spread of COVID-19 in our community, you should NOT come to St. John’s Health clinics or hospital unless directed in the phone evaluation to do so. Health professionals on our call-line can discuss your symptoms with you and address many concerns over the phone to determine if self-care at home, medical attention, or testing, is warranted. The call line is staffed:
    • Monday–Thursday: 9:00 am–4:00 pm
  • If you have shortness of breath or are unable to catch your breath, call 911 or go to St. John’s Emergency Department at 625 E. Broadway. There is no need to call ahead.

Questions? Visit our FAQ

COVID-19 Testing Options

Teton County Department of Health has the latest COVID-19 testing options in Jackson Hole, WY.

Your Testing Options

View the Teton County COVID-19 Dashboard for the latest county information

St. John's Preparedness

St. John's Health is working with community health partners on keeping the community of Jackson, WY and the region informed on Coronavirus information. St. John's is prepared to handle infectious diseases, including the Coronavirus, when they present themselves in the community. This includes following strict CDC guidelines, internal training and communication, preparing medical supplies, and knowing when to admit a patient exhibiting potential infectious disease symptoms to an airborne isolation room.

Temporary Visitor Policy:

St. John’s Health is has implemented temporary visitor restrictions during the covid pandemic to help reduce transmission and keep patients and staff safe. We adjust our visitor restrictions in accordance with community risk levels. Visitors are a wonderful way to help patients feel happier and more at ease, and we encourage friends and loved ones to visit during appropriate hours.

The visitor guidelines require the following on Campus and Clinics:

  • Suggested visiting hours are 11:00 a.m. to 7:00 p.m.
  • Masking is optional for all visitors and patients unless:
    • Positive for COVID in prior 10 days (21 if immunocompromised)
    • Symptomatic for COVID (fever, chills, cough, short of breath, fatigue, muscle aches, headache, loss of taste or smell, sore throat, congestion, runny nose, nausea, vomiting, diarrhea)
    • Known exposure to COVID positive person within the prior 10 days
  • Visitors under 12 years of age must be accompanied by a responsible adult.
  • Some visits may be restricted due to the patient’s condition, or upon the request of the patient.
  • If you want to bring a balloon to the hospital, please make sure it is made of mylar and not latex. Latex is not allowed in the facility due to staff and patient allergies.
  • In most cases visitors are permitted for non-COVID patients
  • No visitors are permitted with illness or symptoms of COVID
  • No visitors are to visit patients that are in COVID isolation
    • iPad and window visits are available for COVID patients
    • Compassionate care visits are also allowed for COVID patients with physician and manager approval
  • Main entrance will be open from 5 am – 7 pm, Monday – Friday. The main entrance will be locked outside these hours, weekends, and holidays. All hospital business must enter through the emergency room if the main entrance is locked. Employees may use one of the three main employee entrances to access the building.

Urgent Care and Emergency Department:

  • One healthy adult can accompany patient and is permitted to stay at the discretion of the ED/UC staff and physicians
  • For pediatric patients both healthy guardians can accompany patient for Emergency Department visit.
  • Surgical/procedure or KN95 masks must be worn by all visitors for the duration of the visit, including in exam room.
  • If patient is COVID positive no visitors will be admitted. *Exception is pediatric patients who can have one healthy guardian accompany them.

Sage Living:

  • Visitor restrictions are determined by the outbreak status of each neighborhood. Please check in at the front desk for current restrictions on each neighborhood.
  • Per CMS, visitors need to maintain the core principles of COVID-19. Read about these core principles.

Choices Café:

  • Open for take away orders only
  • Eating is not permitted in the hospital lobby

Exceptions and additional rules may apply, and the temporary visitor restrictions are subject to change.

Return to work approvals:

Some Teton County employers require employees to present a doctor's note to be cleared to return to work. Currently, the CDC is asking employers to not require a healthcare provider's note for employees who are sick with acute respiratory illness to validate their illness or to return to work. This is because healthcare providers and medical facilities may be extremely busy and not able to provide such documentation in a timely way. At St. John's Health, the medical professionals staffing our COVID-19 call line cannot do a medical evaluation and cannot clear anyone to work. It is recommended that employees work with their employer to follow the CDC guidelines for businesses. If sick, employees should call their primary care provider (PCP) for medical evaluation. If the employee does not have a PCP, they should call 307-739-4898.

Helpful resources:

Real-time information from the CDC: