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St. John's Health COVID-19 FAQ

Common Coronavirus Questions

Review the FAQ's below for answers to common coronavirus-related questions at St. John's Health.


I have a cough, fever, or other COVID-19 symptoms. What should I do?

Call 307-739-4898 and listen to the options. If we determine you should be tested for coronavirus, we will provide you with instructions to be tested by appointment.

The hotline is available:

Monday-Friday: 9:00 am-7:00 pm

Saturday-Sunday: 10:00 am-4:00 pm

Anyone with COVID-19 symptoms should self-isolate to reduce the spread of illness to others. This includes individuals who have been tested for COVID-19, regardless of results. Follow the latest quarantine guidelines.

I am having difficulty breathing. What should I do?

If you are having trouble breathing or another medical emergency, call 911 or go to St. John’s Emergency Department at 625 E Broadway.

How can I tell if my symptoms are COVID-19?

Use the CDC's self-checker tool online or, call the St. John’s Health COVID-19 line at 307-739-4898, or find a testing option.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.


What should I do if I’ve been in close contact with someone with confirmed COVID-19?

St. John's Health and Teton County Health Department is following CDC guidance on quarantining and testing for close contacts. Learn more about what to do if you're a close contact on the Teton County Health Depart website.

What should I do if I’m a second- or third-degree contact (friend of a friend of a friend, etc.) of someone who tested positive?

Please do not contact the hotline or the Teton County Health Department. Maintain social distancing, check your temperature multiple times a day and monitor your symptoms for cough, fever, sore throat, loss of sense of taste or small, or shortness of breath.

How can I find out more about contact tracing?

All close contacts to someone who tested positive for COVID-19 are identified through the contact investigating process, which is conducted by the Teton County Health Department. This process determines all the places a person has been as well as the people with whom they have been in contact. The Health Department will get in touch with all high-risk close contacts within 72 hours of a person's positive COVID-19 test to provide quarantine recommendations.

The Teton County Health Department’s contact tracing webpage has more information as well as frequently asked questions.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.


Can I get a COVID test if I don’t have symptoms?

Rapid PCR/NAAT testing is currently reserved for symptomatic people only at St. John’s Health and the Curative testing center in Kmart/Target Plaza.

Exposed, asymptomatic people or those needing testing for travel, work or other administrative purposes should use the Curative Kiosks (currently located at Teton County Library and Stilson Parking Lot, turnaround has recently been 48-72 hours), a home Vault test (available free, pick up at Teton County Health Dept), or a home antigen test.

I’m visiting Jackson Hole and need a test to travel home. What should I do?
Those needing a test to travel should use Curative Kiosks, a home Vault test, or a home antigen test.

  1. Guests who receive a positive test result while still in Wyoming will need to follow the statewide ordinance. Guests will be responsible for all costs associated with this additional stay. The Teton County Health Department will assist with locating an approved quarantine hotel location.
  2. Asymptomatic guests who receive a positive test result and have already returned home (outside of Wyoming) agree to assist Teton County Health Department with contract tracing that covers their stay in Wyoming.

Can I request a COVID-19 antibody test?

It is critical at this time that you do not rely on antibody testing to relax your compliance with hygiene, physical distancing, masking, and county guidelines and orders. If you have been reading about antibody testing options and have questions about their value, please become educated about their risks and limitations.

A positive antibody test result may suggest to you that you have immunity to coronavirus when, in fact, there is a high risk you are still vulnerable AND able to infect loved ones and others. This is due to a high rate of false positives in the currently available tests. A scenario of multiple hundreds of false positives in our community would be a very dangerous situation.

There are also risks associated with true positives. Though we presume that the presence of antibodies marks immunity to infection by the virus, that has not yet been established conclusively for COVID-19.

We also do not know how strong any immunity may be, what the chances of reinfection truly are, how severe reinfection may be, or how long any immunity may last.

Based on these limitations, you simply must not rely on a positive antibody test result to influence your personal decisions about how to avoid contracting COVID-19 or spreading it to others.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.


When and how will I get test results?

Individuals having surgical procedures at St. John’s Health will be tested on site prior to their procedure and will receive results immediately. If you are tested at St. John’s Health, test results will be delivered via your patient portal within seven days. New patients can sign up for the portal during registration, and a link with instructions will be emailed to you. If you haven’t received it, please check your spam folder. If you still cannot find it, please call 877-621-8014 for help.

Results from Curative and Vault Health testing will be delivered directly to you via email or phone in 3 to 5 days.

If you have tested positive, you will also receive a phone call from your provider or the Teton County Health Department.


How can I get a vaccine?

St. John’s Health has been asked to help distribute vaccines, in conjunction with the Teton County Health Department. All distribution will be controlled by Wyoming Department of Health and Teton County Health Department.

Visit the Teton County Health Department website to learn more or schedule a vaccine appointment.

Where can I find my vaccination records?

Vaccination records can be found on your patient portal. Once logged into your portal, navigate to the "Health Record" drop-down menu. Under this menu you'll find "Health Profile," where your immunization history is kept.

Preventive Health Care

What should I do about my elective procedures, regular appointments, and screenings?

Patient and staff health and safety are our top priority. We are able to see patients via telehealth virtual visits and in our hospital and clinics, following CDC safety guidelines. Please talk to your physician to schedule your appointments, screenings, and procedures. Your physician will help determine the most appropriate care setting for you. We are testing all patients prior to surgical procedures.