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St. John's Health COVID-19 FAQ

Common Coronavirus Questions

Review the FAQ's below for answers to common coronavirus-related questions at St. John's Health.


I have a cough, fever, or other COVID-19 symptoms. What should I do?

Call 307-739-4898 and listen to the options. If we determine you should be tested for coronavirus, we will provide you with instructions to be tested by appointment.

The hotline is available:

Monday-Friday: 9:00 am-7:00 pm

Saturday-Sunday: 10:00 am-4:00 pm

Anyone with COVID-19 symptoms should self-isolate to reduce the spread of illness to others. This includes individuals who have been tested for COVID-19, regardless of results. Follow the latest quarantine guidelines.

I am having difficulty breathing. What should I do?

If you are having trouble breathing or another medical emergency, call 911 or go to St. John’s Emergency Department at 625 E Broadway.

How can I tell if my symptoms are COVID-19?

Use the CDC's self-checker tool online or, call the St. John’s Health COVID-19 line at 307-739-4898, or find a testing option.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.


Can I get a COVID test if I don’t have symptoms?

We encourage you to do at-home covid tests, which can be ordered at no charge from or purchased at local pharmacies.

Rapid PCR/NAAT testing is currently reserved for symptomatic people only at St. John’s Health.

Can I request a COVID-19 antibody test?

It is critical at this time that you do not rely on antibody testing to relax your compliance with hygiene, physical distancing, masking, and county guidelines and orders. If you have been reading about antibody testing options and have questions about their value, please become educated about their risks and limitations.

A positive antibody test result may suggest to you that you have immunity to coronavirus when, in fact, there is a high risk you are still vulnerable AND able to infect loved ones and others. This is due to a high rate of false positives in the currently available tests. A scenario of multiple hundreds of false positives in our community would be a very dangerous situation.

There are also risks associated with true positives. Though we presume that the presence of antibodies marks immunity to infection by the virus, that has not yet been established conclusively for COVID-19.

We also do not know how strong any immunity may be, what the chances of reinfection truly are, how severe reinfection may be, or how long any immunity may last.

Based on these limitations, you simply must not rely on a positive antibody test result to influence your personal decisions about how to avoid contracting COVID-19 or spreading it to others.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.


When and how will I get test results?

Individuals having surgical procedures at St. John’s Health will be tested on site prior to their procedure and will receive results immediately. If you are tested at St. John’s Health, test results will be delivered via your patient portal within seven days. New patients can sign up for the portal during registration, and a link with instructions will be emailed to you. If you haven’t received it, please check your spam folder. If you still cannot find it, please call 877-621-8014 for help.


How can I get a vaccine?

St. John’s Health has been asked to help distribute vaccines, in conjunction with the Teton County Health Department. All distribution will be controlled by Wyoming Department of Health and Teton County Health Department.

Visit the Teton County Health Department website to learn more or schedule a vaccine appointment.

Where can I find my vaccination records?

Vaccination records can be found on your patient portal. Once logged into your portal, navigate to the "Health Record" drop-down menu. Under this menu you'll find "Health Profile," where your immunization history is kept.

Preventive Health Care

What should I do about my elective procedures, regular appointments, and screenings?

Patient and staff health and safety are our top priority. We are able to see patients via telehealth virtual visits and in our hospital and clinics, following CDC safety guidelines. Please talk to your physician to schedule your appointments, screenings, and procedures. Your physician will help determine the most appropriate care setting for you. We are testing all patients prior to surgical procedures.