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St. John's Health COVID-19 FAQ

Common Coronavirus Questions

Review the FAQ's below for answers to common coronavirus-related questions at St. John's Health.

Symptoms

I have a cough, fever, or other COVID-19 symptoms. What should I do?

Call 307-739-4898 and listen to the options. If we determine you should be tested for coronavirus, we will provide you with instructions to be tested by appointment.

The hotline is available:

Monday-Friday: 9:00 am-7:00 pm

Saturday-Sunday: 10:00 am-4:00 pm

Anyone with COVID-19 symptoms should self-isolate* to reduce the spread of illness to others. This includes individuals who have been tested for COVID-19, regardless of results. Self-isolation can end 10 days after symptom onset and after fever/symptoms have been gone for at least 24 hours. People who have severe symptoms or who are immunocompromised need to self-isolate* for 20 days (and 24 hours after fever/symptoms resolve).

I am having difficulty breathing. What should I do?

If you are having trouble breathing or another medical emergency, call 911 or go to St. John’s Emergency Department at 625 E Broadway.

How can I tell if my symptoms are COVID-19?

For online screening tools, go to www.cdc.gov or go to the App Store or Google Play to download the COVID-19 app, developed by Apple in partnership with the CDC and FEMA.

Or, call the St. John’s Health COVID-19 line at 307-739-4898. We will be able to evaluate you for a telehealth or in-person visit with one of our providers, if appropriate.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.

Contacts

What should I do if I’ve been in close contact with someone with confirmed COVID-19?

If you know you have been in direct contact (less than 6 feet for 15 minutes within 24 hours) with someone who has tested positive for COVID-19, please call the Teton County Health Department at 307.733.6401. You will need quarantine* for 14 days, the incubation period to develop symptoms. If you haven’t had first-degree contact (for instance, if you are a friend of a friend of someone who has COVID-19), do not contact the hotline or the Teton County Health Department. See information below.

If the person to whom you have been exposed lives or works in Teton County, WY, and you do not have symptoms, you should wait to be contacted by public health contact tracers. After interviewing you, they will refer you for testing if appropriate.

If the exposure was with a person from outside the county, contact your physician or the hotline at 307.739.4898 for evaluation.

Keep in mind that regardless of your test results, you will need to quarantine for 14 days due to the incubation period of COVID-19.

If you are uninsured or underinsured, and you have symptoms or are a first-degree contact of someone who tested positive, call Teton County Health Department at 307.733.6401. You may qualify for a voucher for a free test.

I’m a close contact, but I had a negative test. Now what?

You will still need to quarantine* for 14 days. This is because you can develop symptoms anywhere from 2-14 days from your last exposure with a positive individual. If your test was negative, that means that on the date of your test you were not infectious, but that status could change over the 14-day period.

What should I do if I’m a second- or third-degree contact (friend of a friend of a friend, etc.) of someone who tested positive?

Please do not contact the hotline or the Teton County Health Department. Maintain social distancing, check your temperature multiple times a day and monitor your symptoms for cough, fever, sore throat, loss of sense of taste or small, or shortness of breath.

How can I find out more about contact tracing?

All close contacts to someone who tested positive for COVID-19 are identified through the contact investigating process, which is conducted by the Teton County Health Department. This process determines all the places a person has been as well as the people with whom they have been in contact. The Health Department will get in touch with all high-risk close contacts within 72 hours of a person's positive COVID-19 test to provide quarantine recommendations.

The Teton County Health Department’s contact tracing webpage has more information as well as frequently asked questions.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.

Testing

Can I get a COVID test if I don’t have symptoms?

The Vault test is available at no cost to Wyoming residents, regardless of symptoms. Through the CARES Act, Governor Gordon has procured funding for at-home saliva tests from VaultHealth.com, making them free for Wyoming residents. Visitors who have a hotel reservation or a lift ticket are also eligible for this free test through December 31. For information, go to the Wyoming Department of Health website.

St. John’s Health offers COVID-19 diagnostic tests for individuals without symptoms. Because these tests are elective, and often not covered by insurance, payment will be required at time of service. The cost of a test at St. John’s Health is $170. Currently, turnaround time for test results is up to 5 days. To schedule a test call the hotline at 307.739.4898.

In addition, we are continuing to look at other ways we can match our capacity to the demand, improve the turnaround time for results, offer low-cost, high-quality tests.

I’m visiting Jackson Hole and need a test to travel home. What should I do?
Free Vault testing is available to visitors who have a hotel or lift ticket (or both) reservation until December 31.

  1. Guests can preorder their VAULT test and arrange for it to be shipped to their lodging/rental while in Jackson Hole. All test results are sent directly to the guest, and the Teton County Health Department will also be notified if the test result is positive.
  2. Receipt of tests results can take 24-72 hours after the test is shipped.
  3. Guests who receive a positive test result while still in Wyoming will need to follow the statewide ordinance requiring a 14-day, in-state quarantine*. Guests will be responsible for all costs associated with this additional stay. The Teton County Health Department will assist with locating an approved quarantine hotel location.
  4. Asymptomatic guests who receive a positive test result and have already returned home (outside of Wyoming) agree to assist Teton County Health Department with contract tracing that covers their stay in Wyoming.

I’m a college student and need a test to return to campus. Can I request a test locally?

College and preparatory school students who are required by their schools to document a negative COVID-19 test prior to returning to their out-of-area campus are eligible for testing at St. John’s Health. You’ll need Teton County, WY resident identification and documentation of school testing requirements. University of Wyoming students are required to be tested via the University and therefore are not eligible. Call the COVID hotline at 307.739.4898. Vault testing (see above) is a good option.

How can I get a rapid test?

Unfortunately, we still have extremely limited quantities of rapid testing supplies, and all rapid testing options are restricted to provider orders at this time.

What should I do if my employer requires a test before returning to work?

We are unable to provide tests for this reason at this time. The Teton County Health Department can give recommendations on returning to work. Please call them to discuss return-to-work guidelines. 307-733-6401.

Can I request a COVID-19 antibody test?

It is critical at this time that you do not rely on antibody testing to relax your compliance with hygiene, physical distancing, masking, and county guidelines and orders. If you have been reading about antibody testing options and have questions about their value, please become educated about their risks and limitations.

A positive antibody test result may suggest to you that you have immunity to coronavirus when, in fact, there is a high risk you are still vulnerable AND able to infect loved ones and others. This is due to a high rate of false positives in the currently available tests. A scenario of multiple hundreds of false positives in our community would be a very dangerous situation.

There are also risks associated with true positives. Though we presume that the presence of antibodies marks immunity to infection by the virus, that has not yet been established conclusively for COVID-19.

We also do not know how strong any immunity may be, what the chances of reinfection truly are, how severe reinfection may be, or how long any immunity may last.

Based on these limitations, you simply must not rely on a positive antibody test result to influence your personal decisions about how to avoid contracting COVID-19 or spreading it to others.

* People in quarantine or isolation should stay home, separate themselves from others in their household, and only go out for medical appointments.

Results

When and how will I get test results?

Individuals having surgical procedures at St. John’s Health will be tested on site prior to their procedure and will receive results immediately. If you are tested at St. John’s Health, test results will be delivered via your patient portal within seven days. New patients can sign up for the portal during registration, and a link with instructions will be emailed to you. If you haven’t received it, please check your spam folder. If you still cannot find it, please call 877-621-8014 for help.

Results from Curative and Vault Health testing will be delivered directly to you via email or phone in 3 to 5 days.

If you have tested positive, you will also receive a phone call from your provider or the Teton County Health Department.

Vaccine

How can I get a vaccine?

St. John’s Health has been asked to help distribute vaccines, in conjunction with the Teton County Health Department. All distribution will be controlled by Wyoming Department of Health and Teton County Health Department.

Communication to the public on when the vaccine will be available for widespread distribution and how the general population will be able to obtain a vaccine is available on the Teton County Health Department website.

Where can I find my vaccination records?

Vaccination records can be found on your patient portal. Once logged into your portal, navigate to the "Health Record" drop-down menu. Under this menu you'll find "Health Profile," where your immunization history is kept.

Preventive Health Care

What should I do about my elective procedures, regular appointments, and screenings?

Patient and staff health and safety are our top priority. We are able to see patients via telehealth virtual visits and in our hospital and clinics, following CDC safety guidelines. Please talk to your physician to schedule your appointments, screenings, and procedures. Your physician will help determine the most appropriate care setting for you. We are testing all patients prior to surgical procedures.