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You're Safe in Our Care

Changes to Jackson Hole health services during COVID-19

When COVID-19 first hit Jackson, WY, we shut down nearly all services to focus solely on keeping our community safe. Now, with new precautions in place, we’re ready to bring our services back, so that you can safely get the care you need, even if it does look a little different these days.

Throughout all our facilities, we are taking these measures:

Masking requirements are based on the current Community Transmission rate and are posted at each SJH entrance. Please bring your mask and be prepared to wear it in patient/visitor areas.

Physical distancing:
We are minimizing time in waiting areas, spacing chairs at least 6 feet apart, and reducing the number of patients present through staggered appointments.

Cleaning and sanitizing:
We follow the latest guidelines from the CDC and CMS for timely cleaning and disinfection of all spaces. Rooms that have had COVID-19 patients undergo a thorough cleaning, including a final treatment with a robotic ultraviolet (UV) light that kills viruses and bacteria.

Isolating COVID-19 Patients:
Anyone with COVID-19 symptoms uses separate waiting areas, patient rooms, entrances, and spaces from the general population. Positive or suspected COVID-19 in-patients are treated in isolation rooms that are under negative pressure. Once the patient is discharged, the isolation room undergoes a thorough terminal cleaning, followed by the robotic UV light treatment.

Hand sanitizer:
Hand sanitizer may be found in convenient locations throughout our facilities.

Care specifics:

Surgeries and Procedures:
In addition to handling emergency surgery, we are offering non-emergency surgeries and procedures, including those to address orthopedic, gastrointestinal, gynecological, urological, and general surgery medical problems. We test patients based on a risk algorithm, allowing us to proceed with confidence that we are not inadvertently introducing COVID-19 to the staff and other patients. Any non-emergent patients that test positive will be rescheduled when they are recovered.

We are now offering screening mammograms and colonoscopies, following new safety protocols.

Diagnostic Imaging:
Our diagnostic imaging department is fully open, following the latest guidelines.

Physician Offices:
Our primary and specialty care offices are open for in-person appointments or telehealth visits, which may be conducted from a patient’s home on a computer, phone, or tablet. Safety precautions referenced above are in place.

Emergency Department:
As always, the emergency department is open 24/7. Patients who have COVID-19 symptoms are directed to a separate entrance and are treated in designated isolation rooms. Although wait times are usually minimal, seats in the waiting area are wiped down between patients.

Urgent Care:
See us for any of your urgent care needs. Patients with COVID-19 symptoms should call the hotline at 307.739.4898 x 2 to determine if they should be seen via telehealth.

Birth Center:
We are open for all regular care. Patients in the Birth Center may have one companion for labor and one following delivery. Teton Mammas and the perinatal mental health support group are now being offered online.

Now open for your prescription medications and over-the-counter retail needs. Dedicated parking spots as always.

Sage Living:
All staff members are wearing masks. We take temperatures and oxygen saturation levels twice per shift for staff and twice a day for residents. Please contact Sage Living for up-to-date visitor guidelines and restrictions.

Health is more important than ever. Talk to your provider to schedule in-person or virtual visits