Patient Portal & Care Resources

Send a Message Regarding a Recent Visit

Use the patient portal to:

• Share provider-requested non-urgent updates or changes related to your current condition.
• Ask a clarifying question about your recent appointment.

Please note:

• If your concern is urgent, please call your clinic directly to ensure you receive the most timely care.
• Messages are typically answered within one to three business days, and may not be addressed over the weekend.
• Each person should send messages through their own portal for privacy and accuracy.
• For more detailed questions, your provider may ask you to schedule a visit to ensure you receive the appropriate care.

Test Results

Diagnostic images, such as X-rays, MRIs, and CT scans, are not available on the portal, although the interpretive reports are. For help accessing these types of records or any other records you can't find on your portal, contact Health Information Management.

St. John's Health posts your test results in your portal within hours of being finalized. This means you may be seeing your results before your provider has reviewed them.

Please note: If you are not comfortable seeing this information before you have discussed your results with your provider, please wait to view them. Be cautious of who you share your portal username and password with, as they will also be able to see these results as soon as they are posted.

My Appointments

Use the patient portal to view and request appointments. To schedule, reschedule, or cancel an appointment, please contact your clinic directly.

New Health Concerns

For health concerns related to a new condition, please call your clinic to schedule an appointment. This will ensure you're connected with the fastest, most appropriate care.

Request a Referral

If your provider placed a referral during your visit, please allow up to one week for processing. If you believe your referral was not received or sent, please call your clinic. Referral requests may take one to three business days.

Prescription Refills

For current prescriptions, please contact your pharmacy directly, and they'll send us an electronic refill request. If you haven't been seen in more than three months, your provider may ask you to schedule an appointment before refilling your prescription.

Prescription refills are not always processed immediately following an appointment. Please allow one to three business days.

Patient Portal FAQs