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Frequently Asked Questions

St. John's Child & Adolescent Psychiatry FAQ

What services do we provide and who do we serve?

A psychiatrist is a medical doctor who specializes in mental healthcare. A psychiatrist can make diagnoses, prescribe medications, monitor labs, and help with coordination of care. Psychiatrists often have to assess for medical conditions which can affect mental health. Child and Adolescent Psychiatrists have undergone specialty training in the diagnosis and treatment of mental health problems in people in the pediatric age range.

Our psychiatric team provides assessments, diagnostic formulations and treatment plans based on a biopsychosocial model and prescribes evidence-based pharmacotherapy (medication management) for mental health problems in young people.

We do not provide psychological testing, psychotherapy or counseling, but can refer you to community providers for such services.

We accept new patients ages 2-18 years. If you are older than 18 years of age, please see an adult provider. However, St. John's Health Psychiatry does provide free mental health services for local TIPS-affiliated first responders.

Where are you located?

Our lobby is in Suite 201 of the Professional Office Building on the St. John’s Health campus. The address is 555 East Broadway, Jackson, WY 83001.

The get to the lobby, enter entrance E on the west side of the Professional Office Building and go up the stairs. After going up the stairs, enter the first door on the left, labelled “Internal Medicine.” Parking may be limited, so please leave sufficient time to find a spot.

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How do I make an appointment?

Call 307-739-4818. You can expect a call back within a few business days. New appointments are typically booked out at least a month. There may be a wait list.

Appointments are available Monday through Friday, except on occasional days when we are working offsite.

Prior records should be faxed to 307-739-4866 or emailed to at least a week before your first appointment so that we have time to process them. Please send the following:

  • If receiving care for a medical condition:
    • Records from the last year, as well as records pertaining to the initial diagnosis
    • Relevant lab and imaging results
  • If being referred by a medical provider:
    • Referral letter
    • Medical records pertaining to the reason for referral
  • Any psychological testing that has been done
  • If currently in therapy or counseling:
    • A summary letter from your provider
  • If receiving services at school:
    • Copy of 504 or IEP
    • Any testing the school has performed

If you need more urgent treatment, please contact a primary care provider, urgent care center, or emergency room.

What do I need to bring to my first appointment?

Government issued ID (legal guardian’s if patient is under 18–years-old; patient’s if they are at least 18-years-old), insurance card if you have one, and completed Intake Questionnaire, which can be found online and printed out.

Do I need to accompany my child to all appointments?

If the patient is less than 18-years-old, yes. Patients at least 18 years of age may choose whether or not to have family accompany them; however, family involvement, especially at the first appointment, is strongly recommended.

What can I expect at an appointment?

Expect your first visit to last up to two hours. The visit will start with your check in at the front desk. You will need to fill out the Intake Questionnaire, if not done ahead of time. We will take vital signs and ask some general health questions. We may ask you or your child to fill out some screening questionnaires. Generally, the doctor will then meet with the parent(s) and child together before interviewing each separately. The appointment typically concludes with everyone meeting again to discuss the conclusions and make a plan.

What is your policy about rescheduling?

If you need to cancel or reschedule your appointment, we expect you to call at least two business days before the scheduled appointment. A cancellation or rescheduling within two business days is considered a no-show.

What do I do if I am running late for my first appointment?

Call us at 307-739-4818. If you are going to be more than 15 minutes late, you may be asked to reschedule.

What if I miss my first appointment?

If you do not cancel or reschedule at least two business days in advance, we may reschedule you one more time. If it happens a second time, we will not schedule you for any further appointments.

Do you take and are you in-network for my insurance?

St John’s Health can bill any insurance with a US billing address, however you will need to check with your insurance company to find out what your particular plan covers, and whether we are in-network for you.

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