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Patient Information

Jackson Imaging Services

Have you recently made use of St. John’s Health’s diagnostic imaging services? Here you will find important information about how to obtain your results and pay your bill. We have designed our procedures to be convenient for patients while ensuring secure information remains private. You will also find contact information for relevant departments if you need to speak with someone directly.

Release of Information

The Department of Diagnostic Imaging captures images in a digital format. Upon request by your physician, we will provide a copy of your images on CD free of charge. Please make requests by calling our Health Information Management department at 307.739.7490 at least 24 hours prior to your desired pick-up time. Shorter notice may result in a waiting period. Additional CD’s of your exam may be requested for a fee. Due to HIPAA regulations, a picture I.D. will be required to obtain your Health Information.

Your Imaging Results

Your procedure findings will be interpreted by one of our radiologists. A copy of your results will be sent to your referring physician. Your physician will discuss these results with you and how they relate to your overall healthcare needs. St. John’s Health employees are not permitted to provide result information to patients. If you have not heard from your doctor within three to five days, we recommend that you follow up with him/her.

Billing Procedure

You will receive two bills for your imaging service. Both bills will be submitted to the insurance carrier that you provided at the time of registration. One bill will be from St. John’s Health for fees related to the technologies, equipment and supplies used in your procedure. The other bill will be from Jackson Hole Medical Imaging, PC covering the radiologist’s fees for interpreting your procedure findings. If you have any questions or would like to discuss your St. John’s Health bill, please contact Patient Financial Services at 307.733.3636. For more information regarding your Jackson Hole Medical Imaging PC bill, please call 877.206.1655.

The Radiology Information Resource for Patients

RadiologyInfo.org tells you how various x-ray, CT, MRI, ultrasound and other procedures are performed. It also addresses what you may experience and how to prepare for the exams. The website contains over 200 procedure, exam and disease descriptions covering diagnostic and interventional radiology, nuclear medicine, radiation therapy and radiation safety and is updated frequently with new information. All material on the RadiologyInfo.org website is reviewed and approved by experts in the field of radiology from the ACR and RSNA, as well as other professional radiology organizations. However, RadiologyInfo.org is not a medical facility.

Please contact your physician with specific medical questions.

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