To provide our unique community and visitors with exceptional and ever-advancing
individualized care.
Our Vision
St. John's Health will be a trusted partner with the community, enabling
people to live their best possible lives.
Our Values
Care:
We listen, understand and attend to each person’s individual needs
and health goals. We practice coordinated, whole-person care to help them
reach those goals. We educate patients to be fully engaged in their health
care plan. We keep safety at the forefront.
We care for our employees and recognize the vital role they each play in
taking great care of our patients.
Collaboration:
We develop strong teamwork, and practice cooperation, support, problem-solving
and information-sharing across the organization. We create a positive
environment and recognize and reward excellence.
We partner closely with the community to understand their needs and provide
services where we are able to deliver high quality. We collaborate with
other world-class health care partners to deliver an even broader range
of services.
Excellence:
We consistently demonstrate both service excellence and clinical excellence.
We strive to provide “five star” service to each individual
who walks though our doors.
We engage in continuous improvement, never settling for just “good
enough.” We continuously learn and grow our skills and knowledge.
We deliver quality in everything the patient experiences, from the people
who provide care to the environment where they provide it.
Sustainability:
We make sound, research-based decisions to maintain ongoing financial stability
that supports our community’s access to care. We remain mindful
of how we use our time and resources.
We ensure that our operations are founded on sound environmental practices
that care for the valued places where we live and work, and provide a
healthier and cleaner community for employees, patients and future generations.
Trust:
We build trust by keeping commitments, holding each other accountable,
and conducting ourselves ethically in all practices. We embrace diversity
and treat everyone with respect.
We make a promise to earn the trust of the community – they have
to trust us with their care, so we commit to honesty, safety, and transparency.
