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St. John's Purpose, Vision, and Values

Our Purpose

To provide our unique community and visitors with exceptional and ever-advancing individualized care.

Our Vision

St. John's Health will be a trusted partner with the community, enabling people to live their best possible lives.

Our Values

Care:
  • We listen, understand and attend to each person’s individual needs and health goals. We practice coordinated, whole-person care to help them reach those goals. We educate patients to be fully engaged in their health care plan. We keep safety at the forefront.
  • We care for our employees and recognize the vital role they each play in taking great care of our patients.
Collaboration:
  • We develop strong teamwork, and practice cooperation, support, problem-solving and information-sharing across the organization. We create a positive environment and recognize and reward excellence.
  • We partner closely with the community to understand their needs and provide services where we are able to deliver high quality. We collaborate with other world-class health care partners to deliver an even broader range of services.
Excellence:
  • We consistently demonstrate both service excellence and clinical excellence. We strive to provide “five star” service to each individual who walks though our doors.
  • We engage in continuous improvement, never settling for just “good enough.” We continuously learn and grow our skills and knowledge. We deliver quality in everything the patient experiences, from the people who provide care to the environment where they provide it.
Sustainability:
  • We make sound, research-based decisions to maintain ongoing financial stability that supports our community’s access to care. We remain mindful of how we use our time and resources.
  • We ensure that our operations are founded on sound environmental practices that care for the valued places where we live and work, and provide a healthier and cleaner community for employees, patients and future generations.
Trust:
  • We build trust by keeping commitments, holding each other accountable, and conducting ourselves ethically in all practices. We embrace diversity and treat everyone with respect.
  • We make a promise to earn the trust of the community – they have to trust us with their care, so we commit to honesty, safety, and transparency.
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