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St. John's Purpose, Vision, and Values

Our Purpose

To provide our unique community and visitors with exceptional and ever-advancing, individualized care.

Our Vision

St. John’s Health will be a trusted partner with the community, enabling people to live their best possible lives.

Our Values

Care:
  • We understand and attend to each person’s individual needs and health goals, and practice coordinated, whole-person care to help them reach those goals.
  • We care for our employees and recognize the vital role they play in taking great care of our patients.
Collaboration:
  • We not only practice teamwork within each department, but also cooperation, support, problem-solving and information sharing across our organization.
  • We partner closely with our community to understand their needs and provide services where we can deliver high quality care. We also collaborate with other world-class health care partners to deliver an even broader range of services.
Excellence:
  • We consistently demonstrate both service excellence and clinical excellence. We continuously learn and grow our skills and knowledge. We provide five-star service to each individual who walks though our doors.
  • We engage in continuous improvement, never settling for just “good enough” or resting on our laurels. We deliver quality in everything our patients experience, from the people who provide care to the environment where they provide it.
Sustainability:
  • Every year we foster the financial strength, stability, and growth of our organization as an investment in community health care.
  • We are a non-for-profit organization, and all fundraising goes to improving services and broadening our spectrum of care.
Trust:
  • We build trust by how we keep commitments, hold each other accountable, and conduct ourselves ethically in all practices.
  • We make a promise to earn the trust of the community – they have to trust us with their care, so we commit to honesty, safety, sustainability, and transparency.